Professionalise your business.
We do Process. You do Business.
We take the pain out of process so you can grow.
If your business requires highly skilled people, it's going to be impossible to scale.
Like humans, no business is the same. Each has its unique strengths and challenges.
After 20+ years of working in the health & fitness industry, we know what it takes to build a well-oiled machine. We provide clarity for business owners and their staff.
We don’t just make your business functional, we make it great.
Our goal is to increase your business value whilst saving you time and money, with structures and processes that align people with the mission from the outset.
We’ve tried to bottle up our method and failed, because we know that the only way to get the right outcome is to tailor the solution to your unique situation.
We have a proven process that draws out knowledge, identifies current business gaps and builds business improvements specific to you.
We understand the obstacles
1 / CLARITY
People who are confused, don’t do their best work. Ambiguous roles create duplication and fractured cultures. We create outcome focused roles, processes and education that that save you more space for what matters most.
2 / QUALITY
Great businesses position great people where their unique skills can have the greatest impact. We create processes that bring that increase employee satisfaction and maximise the value of each person's individual strengths.
3 / PURPOSE
There are no limits when teams are aligned in their ‘why’. With clear roles, processes and education, we help you attract people who share your vision, creating an environment that supports them to excel.
Exactly how we help you
Whether you’re looking to scale or sell, we evaluate where to start based on your business needs.
1 / BUSINESS
Foundational Essentials
We work with you to establish all the frameworks needed for your business to operate effectively.
2 / PROCESS
Tailored Support
We streamline and document all processes across both the Employee and Customer lifecycles.
3 / PEOPLE
Onboarding that works
We build your ready-to-use learning materials to ensure staff are trained and inducted effectively.
Let’s work together.
Visit our Services page to book your appraisal and find out more about what we can do for you.
What our clients are saying
Dean D.
Founder, GolfSpace
“TCM's expertise has been transformative for our operations. Caroline meticulously analysed our workflows, identified inefficiencies, and implemented streamlined processes that have significantly boosted our productivity. The comprehensive approach ensured that every aspect of our operations was optimised, from customer service, membership onboarding and membership acquisition.
The hands-on support and strategic insights have not only resolved our immediate operational challenges but also positioned us for sustainable growth. TCM's ability to tailor solutions to our specific needs has resulted in smoother day-to-day operations, clearer roles and responsibilities for our staff, and a more cohesive work environment.
We now have a robust operational framework thatsupports our long-term goals and a team that is more confident and efficient in their roles. TCM has truly been a game-changer for our business, and we highly recommend their services to any organisation looking to enhance their operational efficiency and achieve greater scalability.”
Founder, Pro-Form Physiotherapy
Aldrin O.
“With multiple locations, we were growing quickly. But we lacked a way of documenting our ways of working.
TCM came in and started from the ground up, prioritising the holes that needed filling.
Caroline has a way of taking complicated information and making it simple. She knows the right questions to ask to extract key information and builds sustainable methods and repeatable processes that consistently deliver the intended outcomes, reduce single-point sensitivity and better leverage human resources.
From beginning to end, Caroline made my process of developing complex systems so clear and streamlined. One of the biggest things that stood out to me during the process was how Caroline was able to articulate my thoughts onto paper, especially for ideas and systems that I had been doing for so long individually and creating it into a logical format for the benefit of the rest of my team.
Now, we are operating more seamlessly. An enlightening and worthwhile investment.”
Founder, Tribe Social Fitness
Mark C.
“All successful businesses need a thorough framework of systems and processes. I have worked with consultants in this field previously and all have been able to provide sound results. However TCM are different; they understand business and the need for leverage for the business owner.
TCM are proactive in their recommendation on how the framework be put together. That heavily reduced my thinking time. The end result is a smooth and consistent business. Caroline from TCM is an absolute pleasure to work with. Reliable. Punctual. I love that.”
Scott C.
Founder, inLIFE Wellness
“Working with Caroline has taken my business to a new level of professionalism. Over a period of 6 months she clearly documented all business systems in a format that is easy to understand, and adds value to all business owners in our network.
Caroline’s approach is unique, methodical, and resourceful, and she truly loves what she does. I highly recommend her services if you have any interest in leveraging your time, scaling your business, or even selling one day.”
Founder, Fitness Lifestyle International
Bekk M.
“Partnering with Caroline has been such a valuable asset to my business. She balances my fast-paced execution with the ability to unpack and strategically build complex projects for strong foundations, better workflows and business efficiency.
Her genius is in the detail and she doesn’t miss a beat. A great asset to any team and a wealth of knowledge in system and process design”
